Shipping & Returns
Shipping Policy
Please allow 7-14 business days from receipt of order confirmation. Your clothing is made-to-order. For all pre-order items: your items will not ship until the date disclosed on the site!
Once your order is shipped, the condition of your order is in the hands of the shipping service. We do not accept liability for lost, stolen, or damaged orders. If you have any questions or concerns about your order please contact us - we will do our best to assist you!
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If your package was lost, stolen, or damaged, please contact the shipping service (USPS, FedEX, etc) first. You will receive a tracking number to your email address when we print the shipping label to track your items directly. ​​
Return & Exchange Policy
All PUMP VIII sales are final. We do not accept returns or exchanges because of the nature of our small business. All pre-orders are non-refundable.
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If you believe there was a company error, please contact us directly at pumpviii@gmail.com so we may fix your order.
Please contact us through our "contact" page, or email us at pumpviii@gmail.com, if you have any questions or concerns.
Thank you for your understanding!